Last Updated: 1st May 2025

1. Who We Are
Synergy Electrics (Midlands) ("we", "our", or "us") is a domestic and commercial electrical service provider based in Leicester, UK. We are committed to protecting your personal data and respecting your privacy.

Our contact details are:
Synergy Electrics (Midlands)
10 Nith Drive, Leicester, LE4
Email: info@semidlands.co.uk
Phone: 07875 475772

2. What Information We Collect
We may collect and process the following types of personal information:

• Full name and contact details (address, phone number, email)

• Details of your property or site (for quotes and work)

• Payment information (if paying by card or bank transfer)

• Correspondence and communications with us

• Any other information you voluntarily provide

3. How We Use Your Information
We use your data to:

• Provide you with electrical services and support

• Respond to your enquiries or service requests

• Manage appointments, quotations, and invoicing

• Comply with legal and regulatory obligations

• Improve our services

4. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:

• Contractual: When we need to process your data to provide our services.

• Legal Obligation: To comply with legal requirements (e.g., accounting or certification).

• Legitimate Interests: For business improvement and customer service.

• Consent: For optional communications or marketing (which you can opt out of at any time).

5. Sharing Your Data
We do not sell your data. We may share it with:

• Subcontractors or suppliers assisting with your service (only as needed)

• Payment processors and invoicing tools

• Regulatory bodies (e.g., NICEIC)

• IT or cloud service providers (e.g., email, document storage)

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention
We keep your data only as long as necessary for the purposes it was collected:

• Basic customer and invoicing data: 6 years (for tax and insurance)

• General enquiries: up to 1 year, unless you become a customer

7. Your Rights
Under UK GDPR, you have rights including:

• Access to your personal data

• Correction of inaccurate data

• Erasure of your data (where applicable)

• Restriction or objection to processing

• Data portability

• Withdraw consent (for marketing or optional services)

To exercise any of these rights, please contact us at info@semidlands.co.uk.

8. Cookies and Website Tracking
If you visit our website, cookies may be used for functional and analytical purposes. You will be asked to accept or manage cookies when you visit the site. You can change your preferences at any time.

9. How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your data, including:

• Secure storage of files

• Password-protected systems

• Access controls and encryption where appropriate

10. Complaints
If you are unhappy with how we handle your data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk
Phone: 0303 123 1113